2nd Line Support

2nd Line Support

Varied is the best way to describe this role!  If you are in IT Support, maybe working as a IT Systems Analyst or in 2nd Line Support / Desktop Support and are looking to be involved with lots of technology AND the odd project, you will love this role.

The company are great, too.  Operating within a sector that is growing rapidly and with great links to the local community, this global company are innovative and contributing to making the world a better place. Whatever your career progression goals are, progressing technically, into management or other roles are all possible over time.  Even relocation to other global offices in mainland Europe or America could be possible!

As the digital workplace analyst, you will help deliver IT support services to the business.  This could be 1st line or 2nd line support within a Windows environment, deploy laptop / desktop and mobile devices, installation, configuration, support and troubleshooting of Windows platforms, Office 365, terminal services, Active Directory and Citrix.

This role would suit someone with a varied technical background.  Not necessarily in depth across all areas but certainly a good background with 1st and 2nd  line support and ideally within a Windows desktop and Windows server / microsoft server IT infrastructure environment.  Exposure to networking or Cisco IOS such as routing or port definition, audio visual and cyber security would be desirable.

Not only will you have excellent technical skills but also excellent customer service and end user experience – we are looking for people who not only want to progress their IT career (lots of opportunity) but who have a real passion for IT, a keen and eager attitude, desire to learn and develop and importantly a genuine wish to help and therefore provide the best possible service through IT, delivering a fantastic customer experience.

We are looking for someone who has either taken their first AWS exam or is working towards it or alternatively someone who is keen to develop in the field of AWS as an excellent programme of AWS training will be provided!

Duties and skills required will be varied and so you must be adaptable, they could include 

  • Design and rollout of desktop/ laptop builds – latest Wintel OS
  • Service Desk requests 1st Line, 2nd Line Technical Support / Desktop support
  • Cisco IOS tasks e.g. VLAN, static routing advantageous
  • Cloud Services (AWS)
  • Firewall management skills would be an advantage
  • ITIL
  • Have a keen sense of service with excellent communications and stakeholder management skills

Based onsite in Cheshire.

We also offer up to £500 for every successful referral, if you know someone who matches this skill set please let us know. 

Tilt Recruitment are specialists in IT Recruitment.  We work hard to find our candidates their perfect roles within fantastic organisations across the UK. If this role isn’t right for you, please still get in touch with us as we may have other roles which may suit you better.

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Tilt Recruitment is acting as an Employment Agency in relation to this vacancy.

Claire Ashberry

01625 525 300 / claire@tiltrecruitment.co.uk