IT Support Technician - 2nd Line
Location: Ashton-Under-Lyne
Salary: £27,000 + Benefits
Job Type: Full-Time | Permanent
Are you a tech-savvy problem-solver with a passion for customer satisfaction? Ready to level up your IT support career in a dynamic and innovative business as a 2nd Line IT Support Technician! Join our client, a well established digital leader with a strong presence in sectors like hospitality, retail, travel, leisure, and international events. As part of this growing team, you’ll work with cutting-edge technology, providing proactive, hands-on support for both client estates and internal infrastructure.
Role Overview
As a 2nd Line IT Support Technician, you will:
✅ Troubleshoot and resolve escalated technical issues from 1st Line.
✅ Perform remote diagnostics, repairs, and proactive monitoring to ensure smooth system performance.
✅ Support infrastructure projects, including network upgrades and system checks.
✅ Manage AWS services (EC2, RDS), Active Directory/Azure AD, and G Suite administration.
✅ Conduct testing, patching, and imaging of devices.
✅ Provide outstanding end-user support for clients and internal teams.
✅ Assist with phone systems, RMM tools, and content management.
If you enjoy variety in your day, have a natural flair for problem-solving, and thrive in a fast-paced tech environment, this role will keep you engaged and excited!
What We’re Looking For
To hit the ground running, you’ll need:
✔ Proven experience in helpdesk support, particularly 2nd line.
✔ Strong IT knowledge – including Windows diagnostics, AWS, and scripting (PowerShell/Bash).
✔ Exposure to tools like HaloPSA, Splashtop, Atera, or other RMM/service desk systems.
✔ Understanding of Active Directory, Azure AD, and G Suite administration.
✔ Basic SQL query skills and familiarity with Cyber Essentials.
✔ A full clean UK driving licence and the flexibility to travel when required.
✔ Excellent customer service and communication skills – you’re the calm in the storm when issues arise!
Bonus Points if you have:
🎯 ITIL certification or framework knowledge.
🎯 Experience with Broadsign CMS.
Why join the company?
🌟 Work for an established and growing industry leader driving innovation in digital solutions.
🌟 Join a company that values growth, teamwork, and technical excellence.
🌟 Competitive salary, opportunities for professional development, and exposure to diverse, high-profile clients.
🌟 A chance to work with cutting-edge technologies in a role where no two days are the same.