IT Support Technician

IT Support Technician

IT Support Technician / IT Support Analyst within a Microsoft Window environment (Office 365, Windows 10, Active Directory, Exchange) required to join the existing team of this thriving and growing company who boast a blue chip client base.

Working for this extremely interesting client, as IT Support Technician you will be responsible for the provision of best in class IT support service within an exciting environment. You will also be involved in project work and be able to build upon your strong desktop support skills by gaining exposure to general networking and server technology - DHCP, DNS, switches, routers, cabling.

2nd Line Support / IT Support / Desktop Support and project work!

Not only will you have good technical skills but also excellent customer service experience – we are looking for people who not only want to progress their IT career (lots of opportunity) but who have a real passion for IT Support and importantly a genuine desire to help and therefore provide the best possible service through IT, delivering a fantastic customer experience.

Duties and skills required will be varied and so you must be adaptable, they could include providing day to day onsite support for Head Office as well as possibly some travel to other North West locations for project based work such as IT and infrastructure installations and set up for new sites.

IT project involvement such as PC installations and new office set up, new technology rollouts.

As well as strong Microsoft Windows skills (Windows 10, Office 365, MS Exchange, Active Directory), we're looking for someone with a keen sense of service with excellent communications skills.  Someone who can be proactive not only in managing work but also how and what solutions you can provide, you will want to go “that extra mile”

Other skills:

  • You must have the ability to “think on your feet” and be able to deal positively will all situations, no matter how difficult
  • Good technical skills in fault diagnosis and kit repair (Desktop, laptop etc)
  • Good range of Desktop application and operating systems knowledge, Windows, Windows 8, Windows 10
  • MS Server skills desirable and server services exposure
  • Basic Active Directory and Exchange administration desirable but this will be taught for the right candidate
  • Exposure to Networking including switches, routers, DHCP, TCP/IP, DNS, cabling, firewalls etc
  • Incident or problem management (ITIL awareness)

This truly is an opportunity to progress your career with a great company, real support and training but importantly the chance to spread your wings and be a part of things – you must have a real passion for IT and importantly how that helps to improve service.

This company actively encourages staff to take on challenges and deliver above the expected, to think of new innovative ways to fix problems and stop them happening again – even to stop them before they happen.

If you want to be a part of this get in touch ASAP as interviews are planned for next week.

Based near Skelmersdale, this position is easily commutable from the M58 / M6 motorway network, places such as Ormskirk, Wigan and St Helens.

We also offer up to £500 for every successful referral, if you know someone who matches this skill set please let us know.

Tilt Recruitment is acting as an Employment Agency in relation to this vacancy.

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Tilt Recruitment are specialists in IT Recruitment. We work hard to find our candidates their perfect roles within fantastic organisations across the UK. If this role isn’t right for you, please still get in touch with us as we may have other roles which may suit you better.

Please also call to discuss suitability and to find out further information as we have lots we can tell you. 

Claire Ashberry

01625 525 300 /