Service Delivery Manager

Service Delivery Manager

Do you have excellent Customer service skills and a passion for IT Support and leadership?

If you have Service Desk/Delivery management experience, and pride yourself on going the extra mile for your user base, this could be the perfect new challenge for you!

We’ve been working with this client for many years and they really do have a great feel to them as a business- super friendly, close knit team and willing to support growth and aspirations.

Because of the nature of the business, this IT Service Delivery Manager role offers a huge amount of variety and you'll have a lot of exposure to different systems and applications, so lots to learn!

You'll be managing and leading the IT Service Delivery team, for a diverse range of users and will be working with the UK Technology teams comprising of Solutions Architects, Data and Integration Specialists, Delivery Managers and Business Bartners, this role will work collaboratively as well as the UK Operational Site mobilisation team.

Continuous improvement will be integral in this position, to ensure IT delivers a consistently high level of service across the UK business. 

You’ll be supporting and communicating with 3rd parties and clients from workplace, education, and healthcare to defence and hospitality and entertainment sectors. As well as responding to IT issues internally to meet business requirements, so communication and organisational skills are key.

It’s definitely not a role where you'll be sitting behind your desk all day!

What you'll need experience in:

  • Technology service leadership
  • Incident management, change management, problem management and service requests
  • Transition lifecycle
  • Working in a multi-site organisation
  • Creating and managing high performing teams
  • Agreeing, creating and monitoring SLAs/KPIs
  • IT supplier contracts
  • Maintaining compliance of standards and policies
  • Technology networking (WiFi, LAN & VPN)
  • A good understanding of mobile apps, payment solutions and EPOS


This is a fast-paced, think on your feet environment where you can gain lots of experience and develop autonomy!

Based in Cheshire, this position is easily commutable from places such as Manchester, Stockport, Cheadle, Didsbury, Wilmslow, Macclesfield, Knutsford, Congleton and is only a short walk away from a train station.

Have you got a ‘can-do’ approach, full of energy and the drive to join the team?  Ready for the challenge?

Apply now, what are you waiting for?

Skills-  ITIL, service desk, service delivery, technology service leadership, organised, logical, managing high performing teams


Tilt Recruitment are specialists in IT Recruitment. We work hard to find our candidates their perfect roles within fantastic organisations across the UK. If this role isn’t right for you, please still get in touch with us as we may have other roles which may suit you better.

We also offer up to £500 for every successful referral, if you know someone who matches this skill set please let us know.

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Tilt Recruitment is acting as an Employment Agency in relation to this vacancy.

Annabel Wadsworth