Service Desk Analyst

  • free breakfast, lunch, gym, 26 days hols, pension, healthcare
  • Greater Manchester
  • Permanent
  • 130
  • Claire Ashberry

    01625 525 300

Service Desk Analyst

Our client, a household name, is hiring again!!

Over the last 3 years, 8 people have been promoted within the business having all worked on the IT Service Desk first.  Genuine career opportunities are available here!

This is a really exciting time to join this sporting giant offering an amazing opportunity to make a great impression in arguably one of THE most exciting IT / technical support environments.

This is a Manchester based role, for a Manchester brand that is known worldwide.

We are looking for someone with around 1 year IT Support experience within a desktop environment.  As part of the service desk team, you'll be acting as 1st Line support, logging incoming calls or picking up queries via the ticketing system and being the first port of call for the user.  This is a very important role as we're looking for a proactive person who can co-ordinate support as well as resolve if possible.

Enthusiasm to provide exceptional customer service is required along with a good general knowledge of IT such as Office 365 account administration.  Experience of working within an ITIL environment or working to SLA's including fixed times, response times etc would be a nice to have.

In return, opportunity for promotion, progression and skills development await including training such as ITIL!

Based Greater Manchester.

We also offer up to £500 for every successful referral, if you know someone who matches this skill set please let us know. 

Tilt Recruitment are specialists in IT Recruitment.  We work hard to find our candidates their perfect roles within fantastic organisations across the UK. If this role isn’t right for you, please still get in touch with us as we may have other roles which may suit you better.

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Tilt Recruitment is acting as an Employment Agency in relation to this vacancy.

Apply now for further details and a confidential chat.

Claire Ashberry

01625 525 300 /